Returns
Returns Policy
We want you to be completely happy with your purchase. If you’re not satisfied, you may return most items within 30 days of delivery. Items must be unused and in original condition with all tags attached.
How to Return
To return an item, please visit our returns portal at mulberrytoy.com/returns. You’ll need your order number and email address. Follow the instructions to generate your returns label.
Refund Processing
Refunds will be processed within 10 working days of us receiving your return. The money will be returned to your original payment method. You’ll receive email confirmation when your refund is processed.
Return Shipping
Return shipping costs are the customer’s responsibility, unless the item is faulty or we made an error. The return postage will be deducted from your refund amount.
Faulty Items
If your item arrives damaged or faulty, please contact us within 30 days. We’ll cover return shipping and send a replacement or full refund.
Non-Returnable Items
For hygiene reasons, we cannot accept returns of:
- Opened plush toys
- Personalised items
- Used products
- Items without original packaging
International Returns
International customers are responsible for return shipping costs and any customs fees. We recommend using tracked shipping for returns.
Exchange Policy
We don’t offer direct exchanges. Return your item for a refund and place a new order for the item you want.
Returns Address
Please use the returns label provided through our portal. Do not send returns to our business address without prior authorization.
Questions?
Contact our customer service team through our website if you have any questions about returns. We’re here to help!